Pearls At Pearls
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Pearl Education
Specail Service
OEM & ODM Service
Special Packing
Photo Taking & Editing
Jewelry Knowledge
Bead Size Chart & Bead Sizing Guide
China Holiday
Are there times during the year which you are closed from business?
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knowledge about natural pearls
New Customers
Our Store
Are you Wholesaler or Retailer,do you have factory ?
Why I can not order one piece for some item in your store?
How to contact us
What are the benefits of registering on your website?
How do I register& Log in
Order
I would like a catalog sent to me
If I want wholesale can I enjoy discount?
Do you have a minimum order?
Is it possible to order less than your MOQ?
How to make an order
How long after I pay can I expect to receive my order?
After payment, how can I know about my order status?
What does my order status mean?
How do you deal with those temporarily unavailable items after I place an order?
May I cancel or change an order?
How to change shipping address for my new order?
Account
What do you do with my personal information when I register?
If I leave the site and come back, will my shopping cart be remembered?
How do I delete an item from my shopping cart?
How to change registered email address or back up email?
How to Change Shipping Address ?
How to change password?
I can’t Log In My Account!/I Have Problem In Logging In
I forgot my password. What do I do?
Payment
What currency are your prices listed in?
How to Pay
How to pay with PayPal?
How to pay with credit/debit card?
What credit cards can I use with PayPal?
Do you offer cash on delivery?
I Choose Western Union or Bank Transfer But I Want To Pay Via Paypal Now
What should I do after T/T the payment?
Coral Knowledge
Products and Sample
Why are the goods in mixed color I received not exactly same colors as your website shows?
Are all your products in stock now?
What can I do if I could not find the goods on your website?
Can I order samples?
Do you send free samples?
Ideas Produced
Quality and Packing
How is your quality control?
Do You Have A Guarantee Or Warranty?
How to pick up your goods?
How to check the goods when received?
Do you do extra packing?
Shipment and Customs
China post shipping time
What to do if the courier charge is too much on arrival?
How much to pay for Ocean Shipping?
Why get insurance?
Counties have limitation with textile products.
The information you need to provide when using ocean shipping?
About the volumetric weight of your order
How to pick up your goods if shipped by Air Freight and Sea Freight
Can you ship my order to my agent?
Shipping methods For Small Parcels
How much tax do I need to pay?
If the items are detained by customs, who is responsible for clearance of the items?
How can I trace my shipment?
How much is shipping cost?
Can you help me by the declaring the goods at lower value and declared the products description as requested?
Why I was asked for CNPJ or CPF number?
Will I be charged import taxes or duties?
Where do you ship?
Catalog
I would like a catalog sent to me
Fair Use Of Pearls AT Pearls Jewelry’s Website Materials
Customized Service
How to get the request photos of the products in my order?
Complaint
Do you have a return policy?
What should I do if the goods I received have problem?
How to write invoice value for the returned goods?
Open land transportation from China to Russia
Holiday
Visit
May I visit your company?