How to change shipping address for my new order?

Please kindly check the steps to change address of current orders as below:

1, Please Sign In your account on Gets.com;

2, Click “My Account” to find the order which need to change address;

3, Click“Manage Address” under the order, you will open the page as this picture:

manage address

4, To revise the address freely and click “Eidt” button to update the new information.  Successful!

5, Kindly notice us after you changed address. In order to avoid any mistake, we will ask our delivery department to pay more attention to this order.

The other hand, you can contact with your account manager to revise the address for the single order, submit us a ticket, But this will be workable for only one order, or one shipment

Besides, you also can login your account and open this link to revise the  address http://www.pearlsatpearls.com/index.php?main_page=address_book_process&edit=28

May I cancel or change an order?

Cancel Your Order before Payment
We will not process unpaid orders, so please just notice us the order No. which you want to cancel, we will settle the order to invalidation status for you at once. If possible, please kindly advise the reason for the cancellation.

Cancel Your Order after Payment
For paid orders, usually we will process once we receive the payment, so if you want to cancel it, kindly let us know in the first 2 days. You can ask for a refund or keep your payment as a credit. In our situation, we hope you can keep the paid orders, as once we start production, the lost will be caused by the cancellation.
If the order has been finished and ready for shipment, but you want to cancel it, we will charge 20% of goods value to recover the lost.
If the package has been sent out, we cannot cancel or change the order.

Change Your Order after Payment
Please contact us to pause the processing of your order at the earliest time, we will try our best to change the order according to your request. But once the goods are finished and can’t be changed again, hope you will agree to keep the finished goods.

If you only want to add more items into the running order, please make a new order without payment and make a comment in the order or contact us by ticket, we can combine the new items into your running order and send you updated invoice to pay the balance.
Or you can submit a ticket to let us know the item number and quantity you want to add, we can add for you too, there is no charge for this service.

Cancel Orders With Special Logo after Payment?
Items with logo is produced for the customer specially, and cannot be sold to any other one. So we will cannot cancel the order after the payment. If you want to cancel it, kindly let us know in 2 days.

How to make an order

20121224010949_810

1、 Register or login in www.PearlsATPearls.com website.
2、 Choose and add items to your shopping cart. Make sure the color, size and quantity etc is what you want, send a ticket if you have any doubt of that
3、 In the check out webpage, correct shipping address, most economic shipping method and suitable payment method is necessary. Besides, please add comments if you have special requests on the order.
4、 An order number will be shown automatically once you click the Finished Your Order button
5、 When the payment is confirmed, the order will be started within 2 business days.
6、 All information can be tracked during the production; the parcel will be shipped out quickly once the items are ready.
7、 The tracking number will be provided to you for tracking the status of your order.

I would like a catalog sent to me

Sorry to say we don’t have printed catalog, all items we have are listed on the website, kindly please refer to our on-line catalog: http://www.pearlsatpearls.com/site_map.html

You can see the price and minimum order quantity request are shown on the website clearly.

We keep updating our catalog every day, if there is any question about the item, just feel free to contact with our customer service team: Submit a ticket

Bead Size Chart & Bead Sizing Guide

bead size chart
Remember that this is a close approximation. Screen resolution and monitor size will affect how you view the bead size chart.

bead size chart

Remember to allow for the length of your clasp. If you use spacer beads or mix sizes, this bead size chart may not be accurate.

Seed Bead Sizing

Seed beads are sized in aughts, which are different than millimeters. The most popular school of thought of the sizing of seed beads states that the size (6/0) refers to the number of seed beads per inch (6 beads per inch). Another sizing theory is that the size is based on the rod used to make the beads. The larger the number, the smaller the bead (20 is small, 3 is large).

bead size chart

Thread, Cord and Wire.

Silk Bead Cord – is used for beads with smaller holes such as freshwater pearls and beads under 5mm. You can add a designer look by using our Tri-Cord knotter, and placing knots on either side of the pearl. Wide spectrum of colors.

Nylon Bead Cord – is used as an all purpose bead cord. You can use Beeswax to coat the cord to keep it from fraying and tangling when it is repeatedly threaded through metal beads with sharp edges. Wide spectrum of colors.

Using light colors against a dark bead will lighten that bead color… Dark color cord will darken a light bead. Example: White cord with Garnet bead will add to the luminosity of the bead.

Tiger Tail – is a commonly used stringing material, and does not require a needle.

Beadalon – is our favorite stringing material. Unlike Tiger Tail which can sometimes kink, Beadalon wire remains soft and pliable, even when using the smaller beads. Beadalon is a multi-strand braided stainless steel wire with a nylon coating.

C-Thru Translucent Cord – is perfect for stringing Austrian Crystals, or any light colored bead when you don’t want the cord to be visible.

Stretch Magic – is a flexible clear elastic cord. It is often used for slip-on crystal bracelets, and is a beader’s favorite as it only requires a knot to finish.

Memory Wire – is a pre-coiled stainless steel wire that retains it shape. Very popular for wine charm markers and bracelets.

Rattail – is a round, satin-like cord, often used to show off one large pendant or centerpiece as it’s beautiful colors beg to be seen.

Leather Cord – is always a popular stringing material as there is no finishing required. Simply add a pendant or centerpiece, tie a bow and go.

Plating (Standards and Abbreviations)

SC – Silver Color Metal

GC – Gold Color Metal

SP – Silver Plated Finish – over a base metal for a Sterling Silver appearance.

GP – Gold Plated Finish – over a base metal for a 14K Gold appearance.

SS – Sterling Silver – .925 actual silver content.

GF – Gold Filled – a layer of 12K or 14K Gold, milled to a base metal for a long lasting gold appearance.

14K – .585 actual gold content.

18K – .750 actual gold content.

Wire/Sheet Sizing Charts
bead size chart

bead size chart

Remember that this is a close approximation. Screen resolution and monitor size will affect how you view our charts.

Wire Size and Temper

Wire Gauges – In reference to wire gauge sizes, the larger the number, the smaller the diameter of the wire.

26g – extra fine – for very small and delicate projects
24g – fine – for pearls & most gemstones – easy to work with
22g – medium – fairly universal for glass beads, fits some pearls and gemstones
20g – medium heavy – great for earwires, clasps or larger beads
18g – heavy – often good for chainmaille or when you want a heavier look
16g – heavy – often used as a base to wrap finer wires around
14g – heavy – often used as a base to wrap finer wire around
12g – very heavy – hard to work with, good for rings and buckles

The most commonly used sizes for wire wrapping are 20 to 24g.

Wire Temper – Measures the amount of spring in the wire.

Soft – Has no spring when you bend it. Good for making wire beads.

Half-Hard – Has some spring, but is still malleable. Good for basic wirework. Hold its shape well.

Hot Fix Crystal Guidelines

bead size chart

Are there times during the year which you are closed from business?

Yes, we observe all major China holidays. During these days, we will post a notice on our main page informing customers of this. Basically when the post office is closed, we are unable to ship our products out. You can send us orders and these will be processed on the first business day following the holiday in the order in which they were received.

Here is the holiday schedule of year 2017 for your reference:


New Year’s day: 1st to 3rd, Jan
Spring Festival: 18th to 24th, Feb
Tomb Sweeping festival: 4th to 6th, Apr
International Labor Day: 1st to 3rd , May
The Dragon Boat Festival:20th to 22nd, Jun
The Mid-Autumn Festival:  27th, Sep.
The National Day: 1st to 7th of Oct (Service department will be on duty in turns)

knowledge about natural pearls